Domestic & International Shipping

We offer domestic shipping within Australia and international shipping to selected destinations.

Shipping costs and available delivery options are calculated at checkout. Delivery timeframes are estimates and may vary depending on your location, carrier delays and customs processing for international orders.

Once your order has been dispatched, you are responsible for providing accurate delivery details and monitoring your shipment using the tracking information provided.

International customers are responsible for any applicable customs duties, import taxes or fees charged by their destination country.

Returns & Exchanges

Changed your mind or need a different size? We’re happy to consider returns or size exchanges within 30 days of receiving your order, provided the following conditions are met:

• Items must be unworn, unwashed and unused.

• Items must be returned in their original condition, with original tags and packaging where applicable.

• Items must be free from marks, stains, odours, damage or signs of wear.

To request a return or size exchange, please complete our Returns & Exchanges Form with your order details and reason for the request.

Please wait for instructions before sending your item back. Return shipping costs for change-of-mind returns and size exchanges are the customer's responsibility.

Original shipping fees are non-refundable for change-of-mind returns, unless otherwise required by law.

Damaged or Faulty Goods

We take pride in the quality of our products. If your order arrives damaged, faulty or incorrect, we want to make it right.

Please complete our Returns & Exchanges Form, selecting the damaged or faulty item option. Include your order number, a description of the issue and clear photographs where possible.

We’ll review your request and contact you with the next steps. Where an item is confirmed to be faulty, we will provide the remedy required under Australian Consumer Law, which may include a repair, replacement or refund.

Your rights under Australian Consumer Law are not affected by this policy. Our change-of-mind conditions do not apply to valid claims for faulty or incorrectly supplied goods.

Contact Us

Have a question about your order, shipping, return or exchange? We’re here to help.

Please contact us via our website contact form, including your order number and any relevant details, and our team will get back to you as soon as possible.

Thank you for choosing Ballet Trove. We hope our pieces bring a little wonder to your everyday adventures.

Made for movement. Created for comfort. Loved to be lived in.